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Retail Supervisor

Essential Functions / Major Responsibilities

• Supervising and leading sales associates, ensuring they provide excellent customer service, meet sales targets, and adhere to store policies and procedures.
• Training new employees on product knowledge, customer service skills, and sales techniques. Providing ongoing coaching and development opportunities for existing staff to improve performance.
• Overseeing inventory levels, ensuring stock is properly displayed and replenished, and coordinating with the inventory control team to manage stock levels effectively.
• Ensuring that furniture displays are visually appealing, well-organized, and regularly refreshed to attract customers and promote sales.
• Resolving customer complaints and inquiries in a timely and professional manner, ensuring customer satisfaction and retention.
• Overseeing daily store operations, including opening and closing procedures, cash handling, and security protocols.
• Completing paperwork, such as sales reports, staff schedules, and inventory records.
• Collaborating with the marketing team to execute promotional campaigns and events to drive foot traffic and increase sales.
• Liaising with suppliers and vendors to ensure timely delivery of products and resolve any issues or discrepancies.

Job Requirements

• Completion of secondary school is required.
• 7-12 months experience in a retail or customer service role in a similar product category is required. Supervisory experience in a similar work setting is desired.
• Effective communication skills in English language are required for interacting with customers, resolving issues, and liaising with other team members and management.
• Excellent customer service skills are essential.
• Strong leadership abilities to motivate and guide retail staff effectively.

Apply by emailing to

jobs.mattresstodoor@gmail.com