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Administrative Supervisor

Position: Administrative Supervisor

POSITION SUMMARY

RESPONSIBILITIES

• Supervise and coordinate the daily activities of administrative clerks and case processing staff.
• Allocate and monitor workload, set work priorities, and ensure procedures are followed and deadlines are met.
• Train staff in job duties, company policies, and office procedures related to immigration case processing.
• Oversee the preparation, organization, and timely submission of immigration and visa applications, ensuring accuracy and completeness.
• Coordinate intake and assignment of new client files to appropriate team members.
• Track case progress and follow up on outstanding documents or actions required from clients or staff.
• Review and verify the accuracy of case files, documentation, and correspondence prepared by administrative staff.
• Maintain updated records and logs for all applications and internal reporting.
• Support client communication by responding to escalated queries and ensuring prompt follow-ups.
• Implement administrative systems and internal protocols as directed by management.
• Prepare periodic reports on case status, workload, and performance metrics for senior management.
• Other duties as required

EMPLOYMENT REQUIREMENTS

• Completion of secondary school is required.
• Post-secondary education in business administration, immigration law, office management, or a related field is considered an asset.
• Minimum two years experience in an administrative position in an immigration firm is required. Prior supervisory or team lead experience is preferred.
• Strong understanding of Canadian immigration processes, application types (e.g., LMIA, work permits, Express Entry, PNP), and related documentation.
• Familiarity with online immigration portals (IRCC, Job Bank, OINP, etc.) is required.
• Strong computer proficiency, including hands-on experience with MS Outlook, MS Excel, MS Word, Adobe Acrobat, Client Management Systems (CMS) is required.
• Excellent verbal and written communication skills in English.
• Excellent organizational skills with the ability to multitask, prioritize, and manage time effectively in a fast-paced office environment

HOW TO APPLY:

By Email only to: hiring.biccanada@gmail.com