Job Overview
| Employer: | Pinnacle Communications Ltd. O/A Pinnacle IP Solutions |
| Position: | Field Service Technician |
| Number of positions: | 1 |
| Duration/Type: | Full Time/Field |
| Reporting Office: | 503-60 Columbia Way, Markham, ON L3R 0C9 |
| Salary: | $24.00-$25.00 per hour; The gross salary paid is subject to applicable Federal and Provincial income taxes and other statutory deductions such as EI and CPP. |
| Other benefits: | Optional group insurance benefits including medical, dental and eyecare coverage on cost sharing basis |
| Vacation: | 4% of the gross salary |
| Hours of Work: | 35-44 Hours a week. Overtime rate (X1.5) applicable after 44 hours of work per week |
Essential Functions / Major Responsibilities
- Set up and install all necessary hardware components, including cash registers, touchscreen monitors, barcode scanners, receipt printers, customer displays, payment terminals, inside/outside menu boards & Kiosks.
- Ensure that hardware components are securely mounted and properly connected.
- Install the POS software on designated computers or servers.
- Configure the software based on the business’s preferences, such as menu items, pricing, taxes, and user roles.
- Ensure that the software is up to date with the latest patches and updates.
- Establish network connectivity for the POS system, including wired or wireless connections.
- Ensure that all devices can communicate effectively within the network.
- Conduct thorough testing of the POS system to identify and resolve any software or hardware issues.
- Verify that all hardware components function correctly and that transactions can be processed without errors.
- Provide user manuals or documentation for the POS system to help the business’s staff troubleshoot problems and navigate the system.
- Maintain records of configurations and setup for future reference.
- Provide ongoing technical support for the POS system, including troubleshooting and resolving issues as they arise.
- Perform routine maintenance tasks, such as software updates, hardware maintenance, and system backups.
- Address any additional questions or concerns to guarantee a positive customer experience.
Specific Job Requirements
- 7-12 months experience in installing and servicing POS systems, cash registers, receipt printers, barcode scanners, payment terminals, inside/outside menu boards & Kiosks.
- Proficiency in computer hardware and software installation.
- Understanding of various POS software systems and the ability to configure and troubleshoot them.
- Knowledge of networking principles and the ability to set up and configure network connections for POS systems.
- High School Diploma or equivalent is required.
- Valid driver’s license is required
- Moderate oral/written communication skills in English
How to Apply:
By emailing to hiring.PinnacleIPsolutions@gmail.com
