Job Overview
About the employer:
At Idea Networks we have been in the business for over 20 years, making a positive difference in our client’s lives and the community. We quickly became a premium service provider of network cabling solutions and are continuing to reach new heights today. We are 100% Canadian owned and deliver our service offering personally throughout the province of Ontario, as well as worldwide through our long-standing vetted partner network. As a growing leader in the industry, we are dedicated to delivering high-quality products and exceptional service to our clients nationwide. We specialize in providing cutting-edge solutions in networking solutions, POS technology, order screens, and menu boards. Join our dynamic team where innovation meets customer satisfaction.
Job Overview:
| Employer: | Idea Networks Inc. |
| Position: | Technician-Installation (POS systems, Menu Boards and Order Screens) |
| Duration/Type: | Full Time |
| Office Mailing address: | Unit B-10, 1515 Matheson Blvd E, Mississauga, ON L4W 2P5 |
| Salary: | $34.50 per hour–The gross salary paid is subject to applicable Federal and Provincial income taxes and other statutory deductions. |
| Vacation: | 4 % of the gross salary |
| Hours of Work: | 30 -40 Hours a week. Overtime rate (X1.5) applicable after 44 hours of work per week |
Essential Functions / Major Responsibilities
- Set up and install all necessary hardware components, including cash registers, order screens, order confirmation boards, barcode scanners, receipt printers, customer displays, payment terminals, inside/outside menu boards & Kiosks.
- Ensure that hardware components are securely mounted and properly connected.
- Install the POS software on designated computers or servers.
- Configure the software based on the business’s preferences, such as menu items, pricing, taxes, and user roles.
- Ensure that the software is up to date with the latest patches and updates.
- Establish network connectivity for the POS system, including wired or wireless connections.
- Ensure that all devices can communicate effectively within the network.
- Conduct thorough testing of the POS system to identify and resolve any software or hardware issues.
- Verify that all hardware components function correctly and that transactions can be processed without errors.
- Provide user manuals or documentation for the POS system to help the business’s staff troubleshoot problems and navigate the system.
- Maintain records of configurations and setup for future reference.
- Provide ongoing technical support for the POS system, including troubleshooting and resolving issues as they arise.
- Perform routine maintenance tasks, such as software updates, hardware maintenance, and system backups.
- Address any additional questions or concerns to guarantee a positive customer experience.
Desired skills and requirements
- Secondary school education is required.
- 3-6 months of experience in installing, repairing, or servicing hardware/software related to POS systems, menu boards or similar technology is required.
- A valid driver’s license is required.
- Ability to work independently and in a team environment.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills and customer service orientation.
- Familiarity with networking and cabling is an asset.
- Ability to lift and move equipment as needed.
How to apply:
hiring.ideanetworks@gmail.com
More Information
- Address Unit B-10, 1515 Matheson Blvd E, Mississauga, ON L4W 2P5
- Salary Offers $34.50 per hour
- Education Level High School
- Hiring Company Idea Networks Inc.
