Store Operations and Training Specialist

Job Expired

Employer:	Domino’s Pizza of Canada Ltd.
Position:	Store Operations and Training Specialist
Duration/Type:	Permanent/Full Time
Reporting Office:	1608 Sylvestre Drive, Unit 4 Tecumseh, Ontario N9K 0B9
Salary:	$70,000 yearly; The gross salary paid is subject to applicable Federal and Provincial income taxes and other statutory deductions such as EI and CPP.
Other Benefits:	Optional group insurance benefits including medical, dental and eye care coverage on cost sharing basis; Phone allowance
Vacation:	2 weeks per year
Hours of Work:	32.5 Hours a week

Responsibilities and duties Improve Franchise and Corporate Store performance through in store training and evaluation (75%)

Coach store Team Members, Franchisees, and Marketplace Team Leaders to improve store performance.
- Provide hands-on training during in-store visits.
- Provide positive, constructive, and actionable feedback.
- Identify operational gaps and make recommendations on areas for improvement.
- Action plan follow-up.
- Assess and share best practices.
- Conduct classes focused on Product, Service and OER improvement
Conduct Operations Evaluations in all domestic Corporate and Franchise stores.
- Understand, interpret, uphold, and enforce standards, policies, and procedures.
- Evaluate all systems in stores to ensure proper compliance against DPC Standards and procedures.
- Evaluate all stores in assigned area multiple times per year.

Facilitate educational programs on operations evaluation and improvement (15%)

Teach classes to Franchisees and General Managers.
Partner with Area Leaders/Franchisees/Supervisors and Marketplace Trainers to develop additional targeted training that will improve operations in assigned area.
Educate marketplace on current and revised standards in a proactive manor.
Perform calibration visits with marketplace leaders.

Special Projects (5%)

Provide feedback and recommendations to DPC leadership.
Participate in special programs
Support key DPC leadership and marketplace initiatives, such as awards programs or reference checking
Gather and provide specialized data upon request.
Support the testing and rollout of new products.

Administrative (5%)

Maintain a consistent and direct link to DPC, Marketplace leaders, and Franchisees with timely and accurate communications.
Utilize store data and provided technology to effectively plan store visits.
Schedule all travel in the most cost effective manner.
Utilize available reports and data to ensure store visits are completed on schedule.

Specific Job Requirements

1-2 years experience in managing a Domino’s Pizza store is required.
Experience as a multi-unit supervisor, Operations Trainer, or AL-Fran Ops preferred.
Role model Domino’s store operator with history of exceptional evaluation scores. (A score of 4.5 or above).
Ability to work independently and be results oriented.
Thorough understanding of Domino’s Pizza standards, policies, and procedures.
Appropriate level of computer and technology skills. (Microsoft office, Pocket PC).
Ability to give constructive feedback and diffuse volatile situations.
Outstanding verbal and written communication skills.
Strong presentation skills.
Strong interpersonal skills.
Effective coaching and motivational skills
Strong organizational skills.
Professional demeanor.
Ability to travel 75- 85% including overnight travel.
Willingness to work 1-2 weekends per month.
College level diploma related to hospitality or business management, or equivalent work experience is required.