Job Overview
| Employer: | Innventure Group of Hotels Inc. O/A Super 8 by Wyndham Barrie |
| Position: | Front Desk/Reservations Supervisor |
| Duration/Type: | Full Time |
| Location: | 441 Bryne Drive, Barrie, ON L4N 6C8 |
| Salary: | $21.50 per hour; The gross salary is subject to applicable Federal and Provincial income taxes and other statutory deductions. |
| Vacation: | Two weeks per year |
| Hours of Work: | 32-44 hours a week; Overtime rate (X1.5) applicable after 44 hours of work per week |
Essential Functions / Major Responsibilities
- Overseeing the day-to-day operations of the front desk, including check-in, check-out, reservations, and guest inquiries.
- Supervising tasks and offering guidance, training, and assistance to hotel associates, ensuring adherence to company policies and procedures.
- Ensuring exceptional customer service delivery to guests. Handling guest complaints or issues promptly and effectively.
- Monitoring room availability, managing reservations, and ensuring accurate guest information is recorded.
- Overseeing cash handling procedures, including handling guest payments, managing petty cash, and balancing cash drawers.
- Liaising with other hotel departments, such as housekeeping and maintenance, to ensure smooth operations and guest satisfaction.
- Conducting training sessions for the staff to improve their skills and knowledge of hotel operations and customer service.
- Monitoring and maintaining inventory levels of front desk supplies, such as stationery, key cards, and promotional materials.
- Ensuring compliance with company policies, procedures, and standards, as well as local regulations and laws related to the hospitality industry.
- Monitoring the cleanliness and appearance of the front desk area and ensuring that it meets brand standards.
Specific Job Requirements
- Completion of secondary school is required.
- 7-12 months experience in a front desk or hospitality industry is required. Supervisory experience in a similar work setting is desired.
- Excellent oral/written communication skills in English language.
How to Apply:
By email to jobs.super8barrie@outlook.com
